Terms & Conditions

This website is operated by Grants Bakeware. By requesting a quotation, placing an order, or using our website, you agree to the following Terms and Conditions.

Quotations

• All prices are provided on a quotation basis only.
• Quotes are valid for 30 days unless otherwise stated.
• Quotes may change if supplier, material, or freight costs vary.
• A quotation becomes a binding order only when confirmed by us in writing.

Orders & Payment

• Orders are confirmed only once we issue a written acknowledgment or invoice.
• Payment terms will be specified in your quotation or invoice.
• All prices are in AUD and include GST where applicable.

Delivery

• Delivery or lead times are estimates only and may vary.
• Risk in the goods passes to you once delivered or collected.
• Title does not pass until full payment is received.

Returns & Refunds

• Our goods and services come with guarantees under the Australian Consumer Law (ACL).
• See our Refunds & Returns Policy below for details.

Intellectual Property

• All content, designs, images, and materials remain our property unless otherwise agreed in writing.
• You may not copy, reproduce, or use our content without permission.

Liability

• To the maximum extent permitted by law, we exclude all liability for loss or damage except as required under the ACL.

Governing Law

These Terms are governed by the laws of South Australia, Australia.

Privacy Policy

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

What We Collect

• Contact details (name, email, phone, address)
• Business/company information
• Information provided when requesting a quote or order
• Payment and billing details
• Website usage data (cookies, IP addresses)

How We Use It

• To provide quotations, products, and services
• To communicate with you about your order or enquiry
• To improve our website and services
• For marketing (if you have opted in)

Sharing Information

• We share only with trusted service providers (couriers, IT providers, payment processors).
• We may disclose information where required by law.

Cookies

Our website may use cookies to enhance your experience. You can disable cookies in your browser.

Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us.

Refunds & Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Your Rights

• You are entitled to a replacement or refund for a major failure.
• You are entitled to have goods repaired or replaced if they are not of acceptable quality.

Change of Mind

• We do not offer refunds or returns for change of mind unless otherwise agreed in writing.

Exclusions

• No returns on custom-made, special-order, or clearance items unless faulty.

How to Request a Return

1. Contact us at within 7 days of delivery.
2. Provide proof of purchase.
3. Return items in original condition unless faulty.

Shipping & Delivery Policy

Delivery Area

We deliver Australia-wide (and internationally if agreed).

Timeframes

• Delivery times are estimates only.
• We are not responsible for courier or customs delays.

Shipping Costs

• Costs are confirmed in your quotation or invoice.
• All freight is at customer’s expense unless otherwise agreed.

Risk & Title

• Risk transfers on delivery or collection.
• Title transfers once full payment is received.

Damaged or Lost Goods

• If your goods arrive damaged, contact us within 7 days with photos.
• We will assist in lodging claims and provide repair, replacement, or refund under the ACL where required.